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Claim submission varies by product; please refer to your specific product for details.

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  1. Call EPIC at 1 (866)-956-5400 or visit epichearing.com to request an appointment. Reference hearing plan name: California State Employees Association (CSEA).
  2. Have your eligibility validated, discuss details, learn about providers in your area and schedule an appointment.
  3. Go to your hearing exam and consultation and talk with your provider about your hearing aid options and needs. 
  4. Receive hearing aids at your fitting appointment and schedule additional follow-up appointments as needed.

Call our Member Benefits team at 1-855-749-7908 (Mon–Fri, 5 a.m.–4 p.m. MST) to get started. They’ll guide you through the documents required for your specific product claim.

Visit www.ClaimFormAssist.com for more information on submitting your Cancer claims.

Contact the LTCRplus benefits concierge for assistance at (844) 582-7587.

Emergency Assistance Plus is a membership program, not insurance. Therefore, all services must be arranged and provided by EA+ at the time of service. Since this is a service that assists in real-time, all the paid services under your membership will be arranged and paid in full upfront by EA+ as necessary at the time of need, so you never have to worry about making payments upfront and getting reimbursed later. To arrange services, please contact the Emergency Assistance numbers located on the back of your membership card, also provided here for convenience:

Within U.S.: 866-816-2073
Outside U.S.: +1-603-328-1752

Emergency Assistance is available 24/7/365 days a year.